Cloud VPS / LIFELINE
A Linux support add-on to troubleshoot, configure and upgrade your VPS with help from our administrators. You stay in control of your server and use your intervention credit whenever you need it.
Starting at 25 €/month incl. tax
60 min of assistance per quarterFor one VPS, usable as soon as you activate the option.
Activate Lifeline from your VPS management panel once your VPS is active.
Activate from the client areaBilled on the same cycle as your VPS.
| VPS billing cycle | Amount billed, incl. VAT |
|---|---|
| Monthly | 25 € |
| Quarterly | 75 € |
| Annual −10% | 270 € |
Lifeline is also available on demand, without a subscription. We assess your request free of charge and provide an estimate for you to approve before paying. You only pay for the intervention, without the subscriber discount. If we exceed our estimate, you are not charged for the overrun.
54 €incl. VAT · 30 min minimum
Request a one-off interventionA Linux administrator helps you get your VPS running again, resolve a problem or make changes. You remain your server’s administrator and contact us as needed, using the credit included with your subscription.
We help restore lost SSH access, correct permissions or recover a system that will not boot. We also intervene when a Linux service is preventing your VPS from operating normally.
We handle system settings: packages, updates, networking, firewalls, partitions and disks. If needed, we work with you to prepare a version upgrade for your Linux distribution.
When your VPS slows down, we look for the cause in its resources and logs. After a security incident, we harden access and the server configuration where possible.
Lifeline primarily covers the Linux system. For software installed on your VPS, we provide assistance: we investigate the issue and correct the configuration where possible, without modifying your code. Time spent is deducted from the same credit.
We check the SSH service, keys, permissions and firewall to restore access.
We analyse startup, services and their logs to correct what is preventing the system from booting.
A failed package or dependency conflict can block apt. We identify the cause to get the package manager working again.
A storage analysis identifies the files taking up space. With your approval, we clean up files, adjust partitions or mount an additional disk.
We work on IPv4, IPv6, DNS resolution and firewall rules. For example, opening port 25565 and checking the rule.
We prepare the upgrade and check services. Moving from Debian 12 to Debian 13 can take more than an hour: we estimate the time before starting.
CPU load, RAM, swap, disk activity and logs usually point us to the cause of the slowdown.
Where possible, we revoke suspicious access, remove identified malicious components and harden the system. Reinstallation may still be necessary.
We check the web server, PHP, logs and database connection. If the cause is in a theme or plugin’s code, its developer will need to fix it.
Container logs, configuration and available resources help identify the cause. We then suggest a fix.
We check SPF, DKIM, DMARC and sending reputation. Final delivery also depends on the recipient’s mail servers.
An error in Certbot, domain validation or web server configuration can prevent renewal. We investigate the cause to restore certificate renewal.
Open a ticket for your VPS. Describe the issue you have encountered and what you have already tried.
You approve the actions and our estimate before we start. If we exceed it, we cover the difference.
We create a snapshot where possible. After the work, you receive a report and your remaining credit.
Select your VPS in a ticket and describe what you need, including any errors and steps you have already tried. Before starting, you approve the planned time, credit to be used and any amount payable. If we exceed our estimate, we cover the difference.
